FAQs and SHIPPING
FREQUENTLY ASKED QUESTIONS ABOUT SHIPPING
At our online store, we offer free shipping and a variety of shipping options to cater to your needs. If you have any questions, please refer to the following frequently asked questions:
Q: How long will my order take to arrive?
A: We process and prepare orders for shipping within 2-5 business days. Delivery times may vary between 1-3 weeks (business days) from the time of purchase to shipping your order worldwide, unless specified otherwise in the product description. Please note that shipping times can sometimes vary depending on the item in particular. Some products come with priority shipping options that can take between 3-8 business days. Shipping times are available in the product description for all products.
Q: How does shipping work?
A: We work with global merchants and top quality handmade artisans to provide you with the best prices and the most innovative products. This means that your order may be shipped from various locations around the world. Our primary shipping methods for the majority of our shipments are USPS and FedEx.
Due to high demand and direct shipping from our partners, some items may take up to 1-3 weeks (business days) to arrive with regular shipping. However, premium shipping options can take approximately 5-7 business days. Please note that if you purchase different items, you may receive more than one package. Rest assured that we provide tracking numbers for all orders.
Q: How can I return an item?
A: Please refer to our Return Policy, available on our website. If you need further assistance, please send us an email at contact@contactnialuxe.com.
Q: How long will it take for you to reply to my message?
A: At our online store, we pride ourselves on offering exceptional customer support. We aim to respond to all inquiries within 1-3 hours during business days. Please note that during weekends or holidays, response times may be up to 24 hours. Our 24/7/365 ticket and email support is always available to assist you. Don't hesitate to contact us if you need any help. We're here for you!